Sounds a little too cadaverous for my liking, but it’s an appropriate way of describing the next stage in our process. This weekend (all being well) we sit down and discuss the last production. We try to work out what we did well, so we can do more of that, and what we did not so well, so we can do less of that.
One thing that’s worth knowing about, though we may have told you already, is Survey Monkey. Check it out if you can. It’s an internet tool we use to get honest open feedback from people involved in a production. We can set it up so that people can give us their true opinions of the process in complete anonymity.
Those of you in the business will appreciate how difficult it is to get true feedback from people who work with you – they may have had a particularly good or bad experience, but will not necessarily tell you about it because you may think them a sycophant or a pain in the rear, and this could potentially jeopardise their chances of future work with you.
Survey Monkey gets rid of this problem by allowing that open feedback anonymously. We can then take that to post-mortem and find out what the people who worked with us really enjoyed, and what they didn’t enjoy. It’s only by listening to the truth of the experiences of the people who work with us that we can continue to improve the way in which we work. We don’t know anyone else who does this at the moment, so we’d encourage you all to include it in your plans. Sometimes it’s difficult to face up to honest feedback, so it’s up to us to make sure that we’re big enough to learn from the feedback of others without getting defensive. Learning is a painful process, sometimes, and that’s why so many people try to avoid it. Tackle it head-on, we say.
Other than that, Nick is doing the reconciliations for the Christmas show to see how we did – we’ll find out soon – and my brain is already half in Edinburgh.
In other news, we’ve been getting feedback both from members of the public (one notable email from a lady who wanted the sheet music from Fairy Tales as her girls had been humming it all January) to people in the industry who are asking for tips on using the templates we’ve put up on the website. The idea of Open Book Theatre seems to be gathering some momentum, and we’re looking forward to hearing from those companies who we know are also currently trialling the system to see how they get on, and incorporate their learning into the model as and when they feed it back to us.
The last thing is, we’ve been invited to address two Equity meetings this February – the N.W. London branch, and the Directors’ branch. We’re very much looking forward to the feedback of the Union (my Union, I’m proud to say) members, to see what they think of what we’re doing.
As always, email me any questions or comments, and we’ll be glad to help if we can.
Rafe